Privacy Policy

Welcome to Zorveli.
Your privacy is important to us, and this policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on zorveli.com.
Zorveli operates in compliance with the UK GDPR, EU GDPR, and applicable data-protection regulations.

1. Information We Collect

We collect the following types of data to provide and improve your shopping experience:

1.1 Personal Information Provided by You

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely via third-party providers; we do not store full card information)

1.2 Automatically Collected Information

When you browse zorveli.com, we automatically receive:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and tracking technologies (see section 6)

1.3 Order & Account Information

If you create an account or make a purchase, we store:

  • Order history

  • Login details (encrypted)

  • Preferences and saved items

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Send order confirmations, updates, and customer notifications

  • Provide customer support

  • Improve our website performance and customer experience

  • Personalise marketing content (only with your consent)

  • Detect and prevent fraud or misuse of our platform

We never sell your data to third parties.

3. Legal Basis for Processing (UK GDPR)

We process your information under the following legal grounds:

  • Contractual necessity: to complete your purchases

  • Legitimate interests: website optimisation, fraud prevention

  • Consent: marketing emails, cookies

  • Legal compliance: tax, accounting, and regulatory obligations

4. Sharing Your Information

We may share your personal data only with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)

  • Logistics and shipping partners

  • Website hosting providers

  • Email marketing platforms

  • Fraud and risk-management tools

These partners are required to comply with GDPR standards and may only process your data for service-related purposes.

5. Data Retention

We retain your information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal, tax, and accounting obligations

You may request deletion at any time (see Section 9).

6. Cookies & Tracking Technologies

Zorveli uses cookies to improve site performance and personalise your experience.
Types of cookies we use:

  • Essential cookies: required for website functionality

  • Performance cookies: analytics and traffic insights

  • Marketing cookies: personalised ads (optional)

You may manage or disable cookies at any time through your browser settings or the cookie banner.

7. Data Security

We implement industry-standard measures to protect your personal data, including:

  • SSL encryption

  • Secure payment gateways

  • Restricted internal access

  • Regular security audits

While no online system is 100% secure, we continually work to safeguard your information.

8. International Data Transfers

As an international brand, your data may be processed outside the UK or EU.
All transfers follow GDPR-compliant safeguards, such as:

  • Standard Contractual Clauses (SCCs)

  • Verified privacy frameworks

  • Audited processor compliance

9. Your Rights (UK & EU Residents)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Withdraw consent at any time

  • Restrict or object to processing

  • Receive a copy of your data (data portability)

  • Opt out of marketing communications

To exercise your rights, email us at: contact@zorveli.com

10. Marketing Communications

You will only receive marketing emails if you voluntarily opt in.
You may unsubscribe at any time using:

  • The “unsubscribe” link in emails

  • Your account settings

  • A direct request to our support email

11. Children’s Privacy

Zorveli does not knowingly collect data from individuals under 16 years old.
If you believe a minor has submitted information, please contact us and we will promptly remove it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect any changes.
We recommend reviewing this page periodically.

13. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact our support team:

Email: contact@zorveli.com