Shipping Policy

Thank you for shopping at Zorveli.
This Shipping Policy explains how our orders are processed, shipped, and delivered throughout the United Kingdom. As an international brand operating through a premium dropshipping logistics model, our delivery times and procedures may differ slightly from traditional retailers — always maintaining our commitment to efficiency and customer satisfaction.

1. Order Processing Time

Once your order is placed, it undergoes verification, quality checks, and packaging.
Processing time usually takes 1–2 business days.

Orders placed during weekends or holidays will be processed on the next business day.

2. Delivery Timeframes (United Kingdom)

After your order has been processed and dispatched, the estimated delivery time is:

• 3 to 9 business days

Delivery times may vary depending on:

  • Customs clearance procedures

  • Local courier schedules

  • Seasonal demand

  • Unforeseen logistical delays

While most orders arrive earlier within the estimated window, occasional delays may happen due to factors outside our control.

3. Shipping Method

Zorveli ships using trusted international logistics partners who specialise in efficient, trackable parcel delivery across the UK and Europe.

Every order is shipped with a tracking code, which will be emailed to you once your parcel is dispatched.

4. Shipping Fees

Shipping costs are calculated at checkout and may vary depending on:

  • Destination address

  • Order weight or quantity

  • Promotional offers or free-shipping events

Any shipping discounts or free-shipping thresholds will be displayed clearly on the checkout page.

5. Customs & Import Duties

Due to our international fulfilment model, some orders may be subject to customs checks upon arrival in the UK.

In most cases, Zorveli covers these costs to ensure a smooth customer experience.
If any duty or tax is unexpectedly applied, it is the responsibility of the customer.

6. Incorrect Shipping Information

Please ensure your delivery details are accurate.
Zorveli is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately — address changes are only possible before the order is processed.

7. Failed Delivery Attempts

If the courier is unable to deliver your parcel due to unavailability, incorrect address, or refusal to receive the package, the order may be returned to the warehouse.
In these cases, reshipping fees may apply.

8. Lost or Delayed Parcels

If your order does not arrive within the expected timeframe, our team will assist you by:

  • Contacting the logistics provider

  • Investigating tracking updates

  • Offering a replacement or refund when applicable

Please note that an investigation period may be required before issuing compensation.

9. Order Tracking

Once your parcel is dispatched, you will receive an email containing:

  • Tracking number

  • Courier link

  • Estimated delivery window

Tracking may take 24–48 hours to update depending on the logistics partner.

10. Contact Us

If you have any questions about your shipment, our support team is ready to help:

Email: contact@novalensia.com

Website: zorveli.com